Appointment Information

Using our online booking system, you can easily make an appointment at any time by clicking here.

You can also book via phone by calling City Doctors & Travel Clinic on (03) 6231 3003 during opening hours.

A standard consultation time is 15 minutes.

To ensure continuity of care, we will always try to book you in with your usual doctor unless you specifically request another doctor.

If you have an urgent medical issue during opening hours, please call our reception staff, and we will do our best to accommodate your needs.

In a medical emergency, please call 000 and ask for an ambulance.

If you have numerous or complex medical issues or require a procedure, a longer consultation may be required. In this instance, please call to discuss your situation with our reception staff.

City Doctors & Travel Clinic is a member of Travel Clinics Australia and is an approved Yellow Fever vaccination clinic.

Travel consultations should be booked 4-6 weeks prior to your departure to allow time for a detailed evaluation of all your travel health needs. If you are closer to departure, it is still a good idea to book an appointment.

Please arrive at the clinic 10 minutes prior to your scheduled appointment time to complete a required pre-travel questionnaire.

A travel consultation time is 30 minutes and is inclusive of:

• Pre-travel questionnaire
• Expert, up-to-date travel medical advice and tips
• A free written report on your main destination
• Free pocket medical guide

Vaccinations, international vaccination certificates, travel medications, and travel health protection kits are available with your consultation.

Part of the cost of travel vaccinations may be reclaimed through your private health fund. Please contact your health fund for more information.

If an appointment is no longer required, please notify us as soon as possible so that we can allocate it to another patient. A fee starting from $50 may be charged for non-attendance, which cannot be claimed from Medicare.

You are able to cancel your appointment via our online booking system, however, please contact us via phone if you need assistance.

All members of the practice team are aware of alternative modes of communication that may be used by patients with a disability or special needs, including the National Relay Service (NRS) for callers with hearing impairments, and Translating and Interpreter Service (TIS) for patients who do not speak the primary language of our practice team. We ensure their use is conducted with appropriate regard for the privacy and confidentiality of health information and that patients are made aware of any risks these modes may pose to the privacy and confidentiality of their health information or any additional out-of-pocket costs, e.g. the requirement for a longer appointment.

The interpreter service is available through TIS National. More information is available at www.tisnational.gov.au